FREQUENTLY ASKED QUESTIONS
1. What documentation do I need to rent a storage unit?
All you need is a government issued I.D. (State Drivers License/ I.D. or Passport and a major credit card (Visa, Master Card, Discover or Amex).
2. Do you accept cash?
No. Only major credit cards, ACH checks or money orders.
3. Do you have an automatic payment program?
Yes. The credit card you used when renting will automatically be set up with our Auto-Pay program.
4. Am I required to make a deposit to rent?
No. We prorate the first months rent so you only pay for the remaining days of the month your rental starts. There is one time only administration fee to set up your rental account. Our Auto-Pay program will then bill your credit card on the first day of each following month for your monthly rental charge.
5. Am I required to rent for any specific period of time?
No, all rentals are strictly on a month to month basis.
6. What is needed to access my storage unit?
We use a secure keypad code for entry onto the property. All codes are unique, secure and easy to remember.
7. What are the access hours of the storage units?
Climate controlled units are accessible from 7:00 AM to 9:00 PM daily. Outside drive-up units are accessible 24 hours daily.
8. What are your office hours?
Our office is open from 9:00AM to 6:00 PM weekdays and 9:00AM to 3:00PM onSaturday. We are closed on Sundays.
9. Do you sell locks?
No. We do recommend the disc type locks for the security of your storage unit. They are available at most of the major hardware vendors.
10. Do you have covered parking spots?
No, all of our drive-up storage units are totally enclosed.
11. What does the typical drive-up unit consist of?
The drive-up units have a roll-up steel door, concrete floors and include power and light inside.
12. Are the drive-up units easily accessible?
Yes. We have very wide, well lit aisles which makes backing your boat, trailer, RV or vehicle into the units much easier.
13. What size units are available?
We have a variety of different sizes. Please refer to our website. To insure we have the unit you want available, please call us for availability.
14. How do I know if what I want to store will fit in the unit?
Because all dimensions listed are approximate, it is best that you measure the actual total length, width and height of the item you wish to store as it will make it much easier for us to verify that we have a unit that will fit. You can use our storage calculator here.
15. Can the drive-up units be used for general storage other than vehicles, etc?
Yes, we have many customers who are storing business inventory, landscaping equipment, machinery, etc. Just understand that these are not climate controlled units so anything that you store is subject to the ambient temperature outside.
16. Are there any restrictions on what we may store?
Yes. We do not allow any toxic chemicals, explosive liquids/gases, poisons, or things that give off odors that may affect neighboring units.
17. Can we use the drive-up units as a workshop?
Within reason, yes, but we do not allow lathes, welding machinery, heavy duty auto repairs, woodworking saws that create sawdust or similar items.
18. Is your site secure?
Our site is totally fenced in by an iron fence, all aisles are fully lighted during the night time, multiple DVRs recording at all times, a fire department a few blocks away as well as local police patrol cars, our coded entry gate and a live-in manager on the premises.
19. Do I need climate controlled storage?
The climate can have devastating effects on stored items especially in our region of the U.S. Climate control keeps temperature and humidity levels constant (temperatures between 55°F and 85°F). If your items are valuable, one of a kind or environmentally sensitive they should be stored in controlled environments.
20. What is the process for ending the rental.
We do require a 30 day in advance written vacate notice which can be easily emailed to us. All we ask is that you leave the unit in the same condition as it was when you rented. Please remove all of your possessions, broom sweep the unit out and remove your lock. We will then email you a vacate receipt for your records.
21. What do I do if I have any other questions?
If you have any further questions, please feel free to contact us at (832) 425-4320.